Refund policy

Return & Refund Policy
Effective Date: January 2025

Thank you for shopping with Maple Electronix. We value your business and strive to provide you with high-quality security products. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You may return most items within 30 days of delivery for a refund or exchange.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

• Certain products, such as software, custom orders, or clearance items, are non-refundable.

• To initiate a return, please contact our customer service team at mapleelectronixcanada@gmail.com with your order number and reason for return.

• Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and credited to your original payment method.

• Shipping fees are non-refundable, except in cases of defective or incorrect items.

Exchanges

• If you need to exchange an item for the same product due to defects or damage, contact us at mapleelectronixcanada@gmail.com for assistance.

• Exchanges are subject to product availability.

Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 7 days of delivery with photos of the issue.

• We will provide a replacement or refund at no additional cost.

Cancellations

• Orders can be canceled within 24 hours of purchase, provided they have not yet been shipped.

• Once an order has been processed and shipped, it cannot be canceled.

Restocking Fees

• A 15% restocking fee may apply to certain returns unless the item is defective or an error was made on our part.