Shipping policy

Shipping Policy
Effective Date: January 2025

Thank you for shopping with Maple Electronix. We aim to provide reliable and timely delivery for all our customers. Please review our shipping policy below.

1. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances.

2. Shipping Methods & Delivery Time

  • We offer various shipping options, including standard and expedited shipping.

  • Estimated delivery times:

    • Standard Shipping: 5-10 business days

    • Expedited Shipping: 2-5 business days

    • International Shipping: Varies by location, typically 7-21 business days

  • Delivery times are estimates and may be affected by carrier delays, customs processing, or other factors beyond our control.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on the destination, weight, and selected shipping method.

  • Free shipping may be available for qualifying orders over a certain amount.

4. Tracking & Delivery

  • Once your order ships, you will receive a confirmation email with tracking information.

  • We are not responsible for lost or stolen packages. Please ensure your shipping address is correct at checkout.

  • If a package is marked as delivered but has not been received, please check with your local carrier or neighbors before contacting us.

5. International Shipping

  • Customers are responsible for any import duties, taxes, or customs fees imposed by their country.

  • We are not liable for delays due to customs processing.

6. Address Changes & Order Modifications

  • Once an order has been processed, we cannot guarantee address changes or modifications.

  • Please review your shipping details carefully before completing your purchase.

7. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage.

  • For lost shipments, we will assist in filing a claim with the carrier but cannot guarantee replacements or refunds until the carrier confirms the issue.

8. Contact Us

If you have any questions about our shipping policy, please contact us at:

Maple Electronix
Email: mapleelectronixcanada@gmail.com